Issac Guerrero

PROFESSIONAL SUMMARY

Dual AWS-certified professional holding both Cloud Practitioner (CLF-C02) and Solutions Architect Associate (SAA-C03) certifications. Deep understanding of core AWS services and the reasoning behind their use—such as VPC for network isolation, IAM for least-privilege security, Lambda for cost-efficient serverless workloads, and S3 lifecycle policies for automated cost optimization. Passionate about building reliable, scalable cloud solutions—including hands-on projects like hosting this resume on AWS S3 with static website hosting and custom domain—and eager to contribute in a junior cloud support, operations, or technical role.

TECHNICAL SKILLS

AWS Services: EC2, S3 (static website hosting), IAM, VPC, Lambda, CloudWatch, Billing & Cost Management
Tools & Languages: Python (scripting & automation), Terraform (Infrastructure as Code), Salesforce, Zendesk, Microsoft 365, Google Workspace
Hardware: Custom PC building & diagnostics
Soft Skills: Remote technical support, troubleshooting, clear communication

PROFESSIONAL EXPERIENCE

Spectrum – Customer Solutions Specialist (100% Remote) | Aug 2025 – Present

Provide technical and billing support for Internet, Mobile, and TV services nationwide
Troubleshoot connectivity, device, and account issues in a high-volume environment
Navigate multiple internal systems to deliver efficient remote resolutions

Best Buy – Various Customer-Facing Roles (Retail & Remote) | 2021 – 2025

Progressed through roles including PC Sales Specialist, Sales Lead, Remote Customer Service (Best Buy Health), and Outside Sales Representative
Assisted customers with technology purchases, custom PC builds, troubleshooting, and health-monitoring device support
Delivered in-store and remote technical guidance, resolved issues, and maintained high customer satisfaction

PROJECTS

Personal Cloud Resume Website | issacguerrero.com

Designed and deployed a professional resume as a static website using AWS S3 hosting
Configured custom domain routing for secure, global access
Demonstrates practical application of AWS services including S3, static hosting, and domain integration
Source code: GitHub Repo